Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at wingsover-meal.rest, place orders, or otherwise interact with our food service business. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our services.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Wings Over is a food service business dedicated to providing high-quality meals and exceptional customer experiences. We operate through our website and other digital channels to serve our valued customers across the United States.

For any privacy-related inquiries, you may contact us directly at the email address provided above. We are committed to responding to all legitimate privacy inquiries in a timely manner.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below in detail.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification information:

• Full name — to identify you and personalize your experience
• Email address — for order confirmations, account management, and communications
• Phone number — for delivery coordination and customer support
• Billing and delivery address — to process and fulfill your food orders
• Date of birth — where required for age verification purposes
• Username and password — for account security and access management
• Profile picture — if you choose to upload one to your account

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This includes:

• Credit or debit card details (processed securely through encrypted payment gateways)
• Billing address associated with your payment method
• Transaction history and order records
• Payment processor tokens and references

Please note that we do not store full credit card numbers on our servers. Payment processing is handled by trusted third-party payment processors who maintain their own security and compliance standards, including PCI DSS compliance.

2.3 Order and Transaction Data

We collect detailed records of your interactions with our food ordering service, including:

• Items ordered and customization preferences
• Order history and frequency
• Delivery instructions and special requests
• Feedback, ratings, and reviews you submit
• Promotional codes and loyalty program activity

2.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies and similar technologies, including:

• IP address — used for security, fraud prevention, and geographic analysis
• Browser type and version — to optimize website performance and compatibility
• Operating system — to ensure proper functionality across devices
• Device identifiers — such as device ID and mobile advertising identifiers
• Pages visited and time spent — to understand user behavior and improve our site
• Referring URLs — to understand how visitors find our website
• Clickstream data — records of your navigation path through our website
• Search queries — searches you perform within our website

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to facilitate delivery services, show you relevant restaurant locations, and estimate delivery times. You may disable location access through your device settings at any time.

2.6 Communications Data

When you communicate with us — whether through email, live chat, telephone, or other means — we may retain records of those communications, including:

• Customer support inquiries and our responses
• Email correspondence related to orders or accounts
• Survey responses and feedback submissions
• Social media interactions and messages

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms if you connect your account or use social login features
• Marketing and advertising partners
• Analytics providers
• Fraud prevention and identity verification services
• Delivery partners and logistics providers

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We process your data only when we have a lawful basis for doing so under applicable law.

3.1 Service Provision and Order Fulfillment

The primary purpose for which we process your personal data is to provide you with our food ordering and delivery services. This includes:

• Processing and fulfilling your food orders
• Communicating with you about your orders, including confirmations, updates, and delivery status
• Managing your account and preferences
• Facilitating payment processing and billing
• Coordinating with delivery drivers and logistics partners
• Handling returns, refunds, and customer service inquiries

3.2 Personalization and User Experience

We use your data to enhance and personalize your experience with Wings Over:

• Remembering your preferences, past orders, and saved addresses
• Recommending menu items based on your order history and preferences
• Customizing the content and offers you see on our platform
• Providing a more seamless and convenient ordering experience

3.3 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your contact information to send you marketing communications, including:

• Promotional offers, discounts, and special deals
• New menu items and seasonal specials
• Newsletter and blog content
• Loyalty program updates and reward notifications
• Event announcements and company news

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, contacting us at [email protected], or adjusting your account notification preferences. Please note that even if you opt out of marketing emails, we will continue to send you transactional communications related to your orders and account.

3.4 Analytics and Business Intelligence

We analyze usage data and customer behavior to improve our services, website performance, and business operations:

• Understanding which features and menu items are most popular
• Analyzing website traffic, user flow, and conversion rates
• Monitoring and improving website performance and reliability
• Conducting market research and customer satisfaction analysis
• Making informed business decisions based on aggregated data insights

3.5 Security and Fraud Prevention

We process certain data to protect the security and integrity of our platform and to prevent fraud and abuse:

• Detecting and preventing fraudulent transactions and account activity
• Verifying user identity and preventing unauthorized account access
• Monitoring for suspicious activity and potential security threats
• Enforcing our Terms of Service and other policies
• Complying with legal obligations related to fraud prevention

3.6 Legal Compliance and Dispute Resolution

We may process your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements:

• Complying with applicable federal, state, and local laws
• Responding to lawful requests from government authorities
• Establishing, exercising, or defending legal claims
• Maintaining records required by law

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and other similar tracking technologies to collect and store information about your interactions with our platform. Cookies are small text files that are placed on your device when you visit a website.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including session management, shopping cart functionality, and security features.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

4.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings or through our cookie consent tool available on our website. However, please be aware that disabling certain cookies may affect the functionality and performance of our website and services.

For more detailed information about the specific cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform certain functions on our behalf. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Our service providers include:

• Payment processors — to securely handle transactions and billing
• Delivery and logistics partners — to fulfill and track your orders
• Cloud hosting and infrastructure providers — to store and manage our data
• Analytics providers — such as Google Analytics, to understand website usage
• Email and marketing platforms — to send communications and promotional materials
• Customer support tools — to manage and respond to your inquiries
• Fraud prevention and security services — to protect our platform and customers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our Terms of Service, Privacy Policy, or other agreements
• Protect the rights, property, or safety of Wings Over, our customers, or the public
• Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, corporate restructuring, sale of assets, or similar transaction, your personal information may be transferred to the acquiring entity or successor. We will notify you of any such change in ownership or control of your personal information in accordance with applicable law.

5.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. Such data does not constitute personal information under applicable privacy laws.

6. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Storage: Personal data is stored on secure servers with restricted access controls and firewall protection.
• Access Controls: We limit access to personal information to authorized employees and contractors who need it to perform their job functions.
• Payment Security: We use PCI DSS-compliant payment processors and do not store full payment card numbers on our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Employee Training: Our staff receive regular training on data protection best practices and security protocols.
• Incident Response: We maintain a data breach response plan to promptly address any security incidents and notify affected individuals in accordance with applicable law.

6.2 Limitations of Security

While we strive to protect your personal information using commercially reasonable methods, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your data. If you believe your account or personal information has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States federal and state privacy laws.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

7.2 General Privacy Rights for All Users

Regardless of your location, we offer the following privacy controls to all our users:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate personal information in your account.
• Deletion: You may request that we delete your account and associated personal information, subject to our legal retention obligations.
• Marketing Opt-Out: You may opt out of receiving marketing communications from us at any time.
• Cookie Preferences: You may manage your cookie preferences through our website's cookie consent tool or your browser settings.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by contacting us through one of the following methods:

• Email: [email protected]
• Website: wingsover-meal.rest

We will acknowledge receipt of your request within 10 business days and will respond to your request within 45 days of receipt. If we require additional time to respond, we will notify you of the extension and the reasons for the delay. We may need to verify your identity before processing your request to protect the security of your information.

You may designate an authorized agent to submit a privacy rights request on your behalf. The authorized agent must provide written permission from you and verify their own identity before we will process such a request.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods depend on the category of data and the purpose for which it was collected.

8.1 Retention Periods by Data Category

When personal information is no longer required for its original purpose and we have no legal obligation to retain it, we will securely delete, destroy, or anonymize the data in accordance with our data retention and disposal procedures.

9. Children's Privacy

Wings Over is a food service platform intended for use by individuals who are at least 18 years of age. Our website and services are not directed to children under the age of 18, and we do not knowingly collect, use, or disclose personal information from children under 18 years old.

Our practices comply with the Children's Online Privacy Protection Act (COPPA), which governs the online collection of personal information from children under 13 years of age. We do not knowingly collect personal information from children under 13 years old. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take prompt steps to delete that information from our records.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the relevant information.

We strongly encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our platform without parental consent.

10. International Data Transfers

Wings Over is a United States-based business, and your personal information is primarily processed and stored within the United States. The United States may not have the same level of data protection laws as the country in which you reside.

If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

When we transfer personal data internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection. These safeguards may include:

• Entering into data transfer agreements that incorporate standard contractual clauses
• Relying on adequacy decisions made by relevant authorities
• Implementing binding corporate rules where applicable
• Applying technical and organizational security measures to protect transferred data

If you have questions about international data transfers or the safeguards we have in place, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Wings Over. This Privacy Policy applies only to our website and services. When you click on a third-party link, you will be directed to that third party's website, which is subject to its own privacy policy and terms of use.

We have no control over the content, privacy practices, or data collection methods of third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

Our website may incorporate third-party tools and services, including:

• Google Analytics — for website usage analysis
• Social media sharing buttons — for Facebook, Instagram, Twitter, and other platforms
• Payment gateways — for secure transaction processing
• Customer support chat tools — for real-time assistance
• Mapping services — for location and delivery tracking

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) signal that sends a message to websites requesting that your browsing activity not be tracked. Currently, there is no universally agreed-upon standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals or similar mechanisms.

However, you can manage your preferences regarding data collection and tracking through our cookie consent tool available on our website, as well as through your browser settings. We will continue to monitor developments in this area and may update our practices as industry standards evolve.

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to first contact us directly so that we have the opportunity to address your concerns.

13.1 Contacting Wings Over

To submit a privacy complaint or inquiry, please contact our privacy team at:

We will acknowledge your complaint within 5 business days and aim to resolve all privacy complaints within 30 days of receipt. If your complaint involves a complex matter, we may require additional time to investigate and resolve the issue, and we will keep you informed of the progress.

13.2 Filing a Complaint with U.S. Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe we have violated applicable privacy laws, you have the right to file a complaint with relevant regulatory authorities:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including laws governing the privacy practices of businesses. You can file a complaint at www.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General Offices: Most U.S. states have an Attorney General's office that handles consumer protection complaints, including privacy violations. You may contact your state's Attorney General office for guidance on how to file a complaint.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date at the top of the page
• Sending an email notification to the email address associated with your account (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you should discontinue your use of our services and may request deletion of your account and personal information by contacting us at [email protected].

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

Our privacy team is available to assist you with any questions related to this Privacy Policy, your personal data, or your rights as a consumer. We aim to provide clear, accurate, and helpful responses to all privacy-related inquiries within the timeframes specified in this policy.